Refund policy

Return & Refund Policy

At Heatherly Art, your satisfaction matters. Please read our policy carefully, as it varies by product type.

Original Paintings All original painting sales are final. Due to the unique, one-of-a-kind nature of original artwork, we do not accept returns or exchanges. If your painting arrives damaged in transit, please contact us within 7 days of delivery with photos of the damage and packaging. We will work with you to file a shipping claim and find a resolution.

Print-on-Demand Products (Canvas Prints, T-Shirts & Wearable Art) Because these products are made to order specifically for you, we are unable to accept returns or exchanges for sizing, color preference, or change of mind. 

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with a photo of the item and your order number. We'll work with our fulfillment partner to send a replacement or issue a refund at no cost to you.

Order Cancellations Print-on-demand orders can be cancelled within 24 hours of purchase. After that, production has typically begun and cancellations cannot be guaranteed. Original painting orders may be cancelled before shipment — please contact us as soon as possible.

Lost Packages If your package is lost in transit, please reach out and we'll do our best to resolve the issue.

Contact Us For any questions, email us at heatherly@heatherlyartinfo.com